Returns & Exchanges

At Visual Impact, we want you to be completely satisfied with your purchase. If your new fashion pieces don't meet your expectations, you can return or exchange them within 30 days of delivery.

1

Initiate Your Request

Log into our online portal with your order number and email address to select the items you wish to return or exchange.

2

Package Your Items

Place the unworn items with original tags still attached into their original packaging to ensure they are protected during transit.

3

Attach the Shipping Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number handy while we process your refund or replacement.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing